These Terms and Conditions (the "Terms") govern the use of the QR Zebra platform: the website, the restaurant dashboard, the public digital menus, the QR codes and the ordering functions that the platform provides. QR Zebra is a software service for restaurants, cafés and similar businesses. It lets them publish a digital menu, generate QR codes for it and, on plans that include it, receive orders from their guests. Please read these Terms carefully. By creating an account, by publishing a menu or by using a menu or an ordering function as a guest, you accept them.
Note on this document. This text is a practical baseline written from how the platform actually works. It has not been reviewed by a lawyer. Items shown in square brackets, such as [COMPANY_LEGAL_NAME], are business details that must be completed before the document is relied on.
1. Introduction and acceptance of the Terms
1.1. The QR Zebra platform (the "Platform" or the "Service") is operated by [COMPANY_LEGAL_NAME], registration number [COMPANY_REGISTRATION_NUMBER], with its registered address at [COMPANY_ADDRESS] ("QR Zebra", "we", "us", "our").
1.2. These Terms are a binding agreement between QR Zebra and every person who uses the Platform: the owner or operator of a restaurant that registers an account (a "Restaurant"), the members of staff a Restaurant allows into its account, and the guests who open a digital menu or place an order through it (a "Guest").
1.3. You accept these Terms when you register a Restaurant account, when you sign in to the dashboard, when you open a public menu through a QR code or a link, or when you place an order. If you do not agree with these Terms, you must not use the Platform.
1.4. If you use the Platform on behalf of a company or another legal entity, you confirm that you are authorised to bind that entity to these Terms, and "you" refers to that entity.
1.5. Our Privacy Policy explains how we handle personal data. It forms part of these Terms.
2. Definitions
In these Terms the following words have the meanings set out below.
- Account: the registered access of a Restaurant to the dashboard of the Platform, identified by an e-mail address.
- Dashboard: the restricted area of the Platform where a Restaurant manages its profile, menu, QR codes, tables, orders and plan.
- Digital Menu or Menu: the public page of a Restaurant on the Platform that lists its categories, products, prices, images and other information, reached through a QR code or a link.
- QR Code: the machine-readable code generated by the Platform that leads to a Menu, optionally to the Menu of one table.
- Order: a request for products that a Guest sends to a Restaurant through the Menu, for consumption at a table (dine-in), for pick-up (takeaway) or for delivery, where the Restaurant has enabled these options.
- Plan: the subscription level of a Restaurant, free or paid, that determines which functions and limits apply to its Account.
- Content: everything a Restaurant uploads or enters on the Platform, including names, descriptions, prices, images, logos, allergen information, opening hours and contact details.
- Guest: any person who opens a Menu or places an Order, with or without a customer account.
- Customer Account: an optional account that a Guest can create on the Platform to follow their orders; most Guests use the Platform without one.
3. Description of the QR Zebra services
3.1. QR Zebra provides software infrastructure. Through the Platform a Restaurant can:
- create a profile with its name, description, logo, cover image, address, contact details and opening hours;
- build a Digital Menu with categories, products, variants, options and extras, prices, images and allergen information, in one or more languages;
- generate QR Codes that open the Menu, including QR Codes for individual tables, and download them in print-ready formats;
- on Plans that include ordering, receive Orders from Guests for dine-in, pick-up or delivery, follow their status and be notified of them;
- let Guests forward an Order to the Restaurant through WhatsApp, where the Restaurant has entered a WhatsApp number;
- keep a log of guests who choose to register their visit, where the Plan includes it;
- view statistics about how often its Menu is scanned;
- import a menu from a file and export its products, where the Plan includes it.
3.2. The Platform is a tool. QR Zebra is not a restaurant, a food supplier, a delivery company, a payment institution or a marketplace. QR Zebra does not prepare, sell or deliver food, does not set prices and does not take part in the contract between a Restaurant and its Guests. A sale concluded through an Order is a contract between the Guest and the Restaurant only.
3.3. Some functions depend on the Plan of a Restaurant. Which functions and limits apply to each Plan is shown on the pricing page of the Platform and in the Dashboard.
3.4. We may improve, change or withdraw functions of the Platform over time. Where a change materially reduces a function a paid Plan includes, we will inform the affected Restaurants in advance where reasonably possible.
4. Account registration and eligibility
4.1. To use the Dashboard, a Restaurant must register an Account. Registration requires the name of the restaurant, a short description, the name of the owner or representative, an e-mail address and a telephone number. The e-mail address becomes the login of the Account.
4.2. After registration the Platform generates a password and sends it to the registered e-mail address. You should change this password after your first login. Registration does not include a separate e-mail confirmation step; make sure the address you enter is correct and belongs to you.
4.3. You may register an Account only if you are at least 18 years old and legally able to run a business or act on behalf of one. Accounts are intended for restaurants, cafés, bars, hotels and similar food and drink businesses.
4.4. You must give true, accurate and complete information and keep it up to date in your profile. We may suspend or close an Account that was registered with false information or that impersonates another business.
4.5. A Guest does not need an account to open a Menu or to place an Order. A Guest may optionally create a Customer Account with a name, an e-mail address, a telephone number and a password. A Restaurant may also invite members of its staff to work in its Account; the Restaurant remains responsible for everything they do there.
4.6. We may refuse a registration or limit the number of Accounts one person or business may hold.
5. Account security and responsibilities
5.1. You are responsible for keeping your login details confidential. Everything done through your Account is deemed to be done by you, unless you have told us that your Account has been compromised and we have had a reasonable time to react.
5.2. You must inform us without delay at [CONTACT_EMAIL] if you suspect that someone else has access to your Account.
5.3. You must not share your Account with persons outside your business, sell or transfer it, or use the Account of another Restaurant without permission.
5.4. We may ask you to confirm your identity or your relationship to the Restaurant before we restore access, change the e-mail address of an Account or carry out other sensitive requests.
6. Responsibilities of Restaurant owners
6.1. The Restaurant is the seller of everything offered on its Menu. The Restaurant alone is responsible for:
- the accuracy and completeness of its Menu, prices, descriptions, images and allergen information;
- the quality, safety, hygiene and legality of the food and drink it offers;
- preparing, handing over and, where offered, delivering Orders on time and as ordered;
- collecting payment from its Guests and issuing receipts or invoices as required by law;
- customer service, complaints, cancellations and refunds towards its Guests;
- complying with the laws that apply to its business, including food safety, consumer protection, price display, labelling, tax and licensing rules;
- informing its Guests about how the Restaurant itself uses their data, where the law requires it.
6.2. The Restaurant must hold all licences and permits needed to run its business and to sell the products on its Menu, including alcohol where it is offered.
6.3. The Restaurant must keep its opening hours, contact details, delivery areas and ordering settings up to date, so that Guests are not misled about availability.
6.4. Where a Restaurant uses the WhatsApp ordering option, the Restaurant is responsible for the WhatsApp number it enters and for answering the messages Guests send to it. QR Zebra only prepares the text of the Order and opens WhatsApp; it has no access to the conversation.
7. Digital menus, products, prices and images
7.1. The Restaurant decides what appears on its Menu. The Platform shows the Content exactly as the Restaurant has entered it. We do not check menus before they are published.
7.2. Prices shown on the Menu are set by the Restaurant and must include all taxes and charges that the law requires to be shown. The Restaurant selects the currency and the price format for its Menu. The Platform does not convert currencies.
7.3. A product can be marked as unavailable or taken off the Menu by the Restaurant at any time. The Restaurant is responsible for keeping availability current.
7.4. Images uploaded to the Platform are stored and resized so that they load quickly on phones. The Restaurant must have the right to use every image it uploads (see section 19).
7.5. The Platform offers the Menu in the languages the Restaurant chooses. Translations are entered or approved by the Restaurant; the Platform does not translate menus automatically, and the Restaurant is responsible for their accuracy.
7.6. The Platform may apply limits on the number of products, categories or views depending on the Plan. When a limit is reached, the Dashboard says so, and the Restaurant can upgrade its Plan or remove products.
8. Allergen and food information accuracy
8.1. The Platform lets a Restaurant attach allergen labels and descriptive information to its products. This is a tool for the Restaurant; the Platform does not generate, verify or complete allergen information itself.
8.2. The Restaurant alone is responsible for stating, completely and correctly, the allergens, ingredients, nutritional information and other food information that the law requires it to give to its Guests, and for updating this information when recipes or suppliers change.
8.3. Guests with allergies or intolerances should always confirm the information with the Restaurant before ordering. QR Zebra has no knowledge of how a dish is prepared and gives no guarantee about allergen information shown on a Menu.
9. QR codes and public menu accessibility
9.1. The Platform generates QR Codes that point to the public address of a Menu or to the Menu of one table. The Restaurant can download them and print them. The design, size and placement of the printed codes are the Restaurant's responsibility.
9.2. Every Menu published on the Platform is public: anyone who has its address or scans its QR Code can open it, without logging in. A Restaurant that does not want its Menu to be public must not publish it or must deactivate its Account.
9.3. The Restaurant may share the address of its Menu freely, including on its own website and social media. A QR Code must only be used for the Menu it was generated for and must not be altered so that it leads elsewhere.
9.4. QR Codes remain valid while the Account and the Menu exist. When an Account is closed or deactivated, its QR Codes stop working. The Restaurant is responsible for removing or replacing printed codes.
9.5. When a Guest opens a Menu, the Platform may store a random identifier in the Guest's browser to count scans, as described in the Privacy Policy. These statistics are provided as they are and may not count every visit.
10. Online ordering functionality
10.1. Ordering is available only when the Restaurant's Plan includes it and the Restaurant has switched it on. On a Plan without ordering, or when the Restaurant has disabled it, the Menu is shown for information only, and the Platform tells the Guest that ordering is not available.
10.2. Where ordering is enabled, a Guest can select products, variants, options and extras, add a comment and send an Order for consumption at a table (identified by the table's QR Code), for pick-up at a chosen time, or for delivery to an address, depending on what the Restaurant offers.
10.3. For a dine-in Order the Platform recognises the table from the QR Code that was scanned. Where the Restaurant allows it, further items ordered from the same table are added to the same open Order until it is closed.
10.4. Some Plans limit the number of Orders a Restaurant may receive in a period. When the limit is reached, the Platform does not accept further Orders until the period restarts or the Restaurant upgrades its Plan. QR Zebra is not liable for Orders that could not be placed for this reason.
10.5. The Platform records the Order and shows it to the Restaurant in its Dashboard, with the status chosen by the Restaurant (for example accepted, prepared, delivered, closed or rejected). The Restaurant decides whether to accept an Order. A notification sent by the Platform to the Restaurant is a convenience, not a guarantee that the Restaurant has seen it.
10.6. A Guest can place an Order without an account. The Platform may remember recent Orders in the Guest's browser so that the Guest can see their status; this information is lost when the browser data is cleared.
10.7. A Guest must give correct information in an Order, in particular the telephone number and, for delivery, the address. A Guest must not place Orders they do not intend to honour.
11. Customer orders and Restaurant responsibilities
11.1. An Order creates a contract between the Guest and the Restaurant only. QR Zebra is not a party to it. QR Zebra does not confirm, prepare, deliver or collect payment for an Order.
11.2. The Restaurant is responsible for handling every Order it receives: accepting or rejecting it within a reasonable time, informing the Guest where needed, preparing it as ordered and handing it over or delivering it at the agreed time and place.
11.3. Questions, complaints, cancellations, refunds and any other matter concerning an Order must be addressed to the Restaurant. The Restaurant's contact details are shown on its Menu. QR Zebra may pass on a Guest's message to a Restaurant but cannot resolve the matter on its behalf.
11.4. Where a Restaurant uses its own drivers for delivery, the drivers act for the Restaurant. The Platform may show the position of a driver to the Restaurant and, where enabled, to the Guest, as described in the Privacy Policy.
11.5. The Restaurant may export its Orders from the Dashboard for its own records and accounting. QR Zebra does not issue receipts or invoices to Guests.
12. Payment processing and payment providers
12.1. QR Zebra does not process payments between Guests and Restaurants. The Platform does not collect money from Guests on behalf of Restaurants, does not hold funds and does not transfer money to Restaurants.
12.2. The built-in payment method for Orders is payment at the Restaurant or on delivery (cash or any method the Restaurant accepts at the moment of handover). The Platform only records which payment method the Guest selected.
12.3. The Platform may allow a Restaurant to connect an online payment provider of its own choice as an add-on. In that case the payment is a direct relationship between the Restaurant, its payment provider and the Guest. The provider's own terms and privacy policy apply. QR Zebra does not become a party to the payment, does not receive card details and is not responsible for the provider's service, fees, chargebacks or availability. At the time of this version no such provider is enabled on the Platform.
12.4. QR Zebra does not collect or store payment card numbers of Guests or Restaurants. Where a payment provider is used, card data is entered on the provider's own pages or systems.
12.5. Payments for Plans are described in section 13.
13. Subscription plans, pricing and renewals
13.1. The Platform offers a free Plan and paid Plans. The functions, limits and prices of each Plan are published on the pricing page of the Platform and may differ by country or over time. The Plan of a Restaurant and its current limits are shown in the Dashboard.
13.2. Paid Plans are priced for a billing period (monthly or annual, as shown on the pricing page). Prices are shown in the currency indicated on the pricing page. Taxes are added where the law requires it.
13.3. How a paid Plan is paid. At the time of this version, a Restaurant that chooses a paid Plan submits a payment request from the Dashboard and pays by the method offered there (currently a payment arranged directly with QR Zebra, such as a cash payment; where offered, a bank transfer following the instructions shown). The request is reviewed by QR Zebra. The paid Plan becomes active only after QR Zebra has confirmed receipt of the payment. Until then the Restaurant stays on its current Plan.
13.4. Online card payment for Plans is not available at the time of this version. If QR Zebra enables it in the future, payments will be made through a licensed payment provider on that provider's hosted pages, and QR Zebra will not store card numbers.
13.5. Renewal. The Platform does not charge Restaurants automatically. A paid Plan stays active after confirmation of payment until it is changed by QR Zebra or by the Restaurant in agreement with QR Zebra. QR Zebra may contact the Restaurant before the end of a paid period to arrange the payment for the next period, and may move a Restaurant that has not paid for the next period back to the free Plan after notice.
13.6. Changing Plans. A Restaurant can request an upgrade at any time from the Dashboard. A change from a paid Plan to the free Plan, or to a lower paid Plan, is made by QR Zebra on request. When a Restaurant moves to a Plan with lower limits, products or functions above the new limits may become unavailable until the Restaurant brings its Account within the limits.
13.7. QR Zebra may change the prices or the composition of Plans. A price change does not apply to a period that has already been paid. We will announce price changes on the pricing page and, for Restaurants on a paid Plan, by e-mail where reasonably possible.
13.8. The history of plan payments and their status is available to the Restaurant in the Dashboard.
14. Free and paid plan limitations
14.1. The free Plan lets a Restaurant publish a Digital Menu and QR Codes with a limited number of products. The free Plan does not include receiving Orders through the Platform.
14.2. Paid Plans add functions and raise limits, which may include a monthly or annual number of Orders, a higher or unlimited number of products, table management, a visitor log, menu import and priority support, as shown on the pricing page.
14.3. Limits are counted by the Platform. Order limits are counted per calendar period in the time zone of the Restaurant. Menu view limits, where shown, are indicative: the Platform warns the Restaurant but does not close the Menu to Guests.
14.4. QR Zebra may change the limits of the free Plan at any time. Where a change would affect a Restaurant's existing Content, we will give reasonable notice.
14.5. QR Zebra may suspend or remove Accounts on the free Plan that have been inactive for a long period, after notice to the registered e-mail address.
15. Refunds and cancellations
15.1. Orders. Cancellation and refund of an Order is a matter between the Guest and the Restaurant, under the Restaurant's own policy and the applicable consumer law. QR Zebra does not receive the payment for an Order and cannot refund it.
15.2. Plans. A payment for a Plan covers the period for which it was made. Because the Platform does not charge automatically, there is nothing to cancel for future periods: a Restaurant that does not want to continue simply does not pay for the next period, and may at any time ask QR Zebra to move it to the free Plan.
15.3. Payments for a Plan period that has started are, as a rule, not refunded. QR Zebra may, at its discretion, refund a payment in whole or in part, for example when a paid Plan could not be activated, when the Platform was unavailable for a significant part of the period for reasons attributable to QR Zebra, or where the law gives the Restaurant a right to a refund. Any refund is made by the method and in the currency the payment was received in, or as otherwise agreed.
15.4. A pending plan payment request that has not yet been confirmed can be cancelled by the Restaurant from the Dashboard.
15.5. Nothing in this section limits rights that the applicable consumer protection law gives and that cannot be excluded by contract.
16. Acceptable use policy
16.1. You may use the Platform only for its intended purpose: publishing and managing a digital menu for a real food or drink business, and, for Guests, viewing menus and placing genuine Orders.
16.2. You must use the Platform in accordance with these Terms, the applicable law and the rights of others. You must not use it in a way that could damage, disable, overburden or impair the Platform or interfere with its use by others.
16.3. You are responsible for all Content you enter and for all activity under your Account. You must have the necessary rights and consents for everything you upload.
16.4. You must keep your own copies of your Content. The Platform is not a backup service.
17. Prohibited activities
17.1. When using the Platform you must not:
- publish Content that is illegal, misleading, defamatory, obscene, hateful, violent or that infringes the rights of others, including intellectual property, privacy and publicity rights;
- offer products that are illegal to sell in your jurisdiction or without the required licence;
- show prices or product information you know to be false, or omit information the law requires you to show;
- impersonate another restaurant, business or person, or register an Account for a business you do not represent;
- place fake, test or abusive Orders, or Orders you do not intend to honour;
- attempt to gain unauthorised access to the Platform, to other Accounts or to data that is not yours, probe or test the vulnerability of the Platform, or circumvent security or Plan limits;
- use robots, scrapers or other automated means to access the Platform or extract data from it, except for search engines indexing public pages;
- copy, modify, decompile, reverse engineer or create derivative works of the Platform's software, or remove any proprietary notice;
- upload viruses, malicious code or files designed to damage or gain control of systems;
- use the Platform to send unsolicited messages or to collect personal data of Guests for purposes they have not agreed to;
- resell, sublicense or offer the Platform to third parties as your own service without a written agreement with QR Zebra.
17.2. We may remove Content and suspend or close Accounts that breach this section, and we may report illegal activity to the competent authorities.
18. Intellectual property rights
18.1. The Platform, including its software, design, templates, texts, graphics, logos and the QR Zebra name and marks, is owned by QR Zebra or its licensors and is protected by copyright, trade mark and other laws. Nothing in these Terms transfers any of these rights to you.
18.2. QR Zebra grants each Restaurant a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its business during the term of its Account and within its Plan. QR Zebra grants Guests a limited licence to view Menus and place Orders.
18.3. You may not use the QR Zebra name, logo or marks without our prior written consent, except that a Restaurant may state that its menu is "powered by QR Zebra" where the Platform displays this itself.
18.4. The QR Codes generated by the Platform may be printed and displayed by the Restaurant for the purpose of leading Guests to its Menu.
18.5. Feedback or suggestions you give us about the Platform may be used by us without obligation to you.
19. User-generated content and uploaded materials
19.1. The Restaurant keeps the ownership of the Content it uploads. By uploading Content, the Restaurant grants QR Zebra a worldwide, non-exclusive, royalty-free licence to host, store, resize, reproduce, display and transmit the Content as needed to operate the Platform and show the Menu to Guests, for as long as the Content is on the Platform.
19.2. The Restaurant confirms that it holds all rights needed for its Content, including the right to use product photographs and logos, and that the Content does not infringe the rights of third parties or the law.
19.3. Guests who leave a review, a rating or a comment on a Menu, where the Restaurant has enabled this, grant QR Zebra and the Restaurant the right to display it on the Menu. Reviews may be held for approval by the Restaurant before they are shown and may be removed. Reviews must be honest and must not contain personal data of other people, insults or unlawful content.
19.4. We do not monitor Content systematically but may review it when a problem is reported. We may remove or disable access to Content that we reasonably believe breaches these Terms or the law, and we will inform the Restaurant where appropriate.
19.5. If you believe that Content on the Platform infringes your rights, write to [CONTACT_EMAIL] with a description of the Content, its address and the right you claim.
20. Service availability and maintenance
20.1. We aim to keep the Platform available at all times, but we do not guarantee uninterrupted or error-free operation. The Platform depends on the internet, hosting providers and other infrastructure that we do not control.
20.2. We may suspend the Platform temporarily for maintenance, updates or security reasons. We try to carry out planned maintenance at times of low use and to announce it in advance where reasonably possible.
20.3. We may change, add or remove functions of the Platform. We may release new versions, which may change how a function looks or works.
20.4. The Platform is provided "as is" and "as available". To the extent permitted by law we give no warranty, express or implied, about its fitness for a particular purpose, its accuracy, its availability or that it will meet your requirements.
20.5. Restaurants are responsible for their own equipment, internet connection and the devices on which they follow Orders.
21. Suspension and termination of accounts
21.1. By the Restaurant. A Restaurant may close its Account at any time through the "Close account" function in its profile. When it does so, the Platform sends a copy of the Restaurant's data to the registered e-mail address, deletes the restaurant profile and its Menu, keeps the record of past Orders for accounting and dispute purposes in a form that no longer links to the Restaurant's login, and anonymises the user account, as described in the Privacy Policy. Printed QR Codes stop working. Closing an Account does not entitle the Restaurant to a refund of a Plan period that has started, except as stated in section 15.
21.2. By a Guest. A Guest with a Customer Account may close it in the same way from their profile.
21.3. By QR Zebra. We may suspend or close an Account, with or without notice, when:
- the Account is used in breach of these Terms or the law;
- the Account was registered with false information;
- a payment for a paid Plan is overdue after reminder;
- we are required to do so by law or by an order of an authority;
- the Account has been inactive for a long period, after notice;
- we stop providing the Platform or the relevant Plan, with reasonable notice.
21.4. We may deactivate an Account instead of deleting it. A deactivated Account cannot sign in and its Menu is not shown, but its data is kept until the Account is deleted or reactivated.
21.5. On termination, all licences granted to you under these Terms end. Sections that by their nature should survive termination (including sections 11, 12, 15, 18, 22, 23 and 25) continue to apply.
22. Limitation of liability
22.1. Nothing in these Terms excludes or limits a liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection rules.
22.2. QR Zebra is not liable for the products, services, prices, food information, hygiene, delivery or conduct of a Restaurant, nor for the Orders placed by Guests, nor for any loss arising from the contract between a Restaurant and a Guest. QR Zebra provides the software only.
22.3. QR Zebra is not liable for the content of Menus, which is entered by Restaurants, nor for the accuracy of allergen or other food information.
22.4. To the extent permitted by law, QR Zebra is not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or data, or for loss caused by the unavailability of the Platform, by delays, by the loss of a notification, by the actions of third parties (including hosting, e-mail, messaging and payment providers) or by events outside our reasonable control.
22.5. To the extent permitted by law, the total liability of QR Zebra towards a Restaurant for all claims arising out of or in connection with the Platform in any twelve-month period is limited to the amount the Restaurant has paid to QR Zebra for the Platform in that period. Towards a user of the free Plan or a Guest, who pays nothing to QR Zebra, the total liability is limited to the amount permitted by law.
22.6. The Platform relies on information you give. We are not liable for losses that result from incorrect, incomplete or outdated information entered by a Restaurant or a Guest.
23. Indemnification
23.1. A Restaurant agrees to indemnify and hold harmless QR Zebra, its officers, employees and agents from any claim, demand, loss, liability, cost or expense (including reasonable legal fees) brought by a third party, including a Guest or an authority, and arising from:
- the Restaurant's Content, Menu, products, prices or food information;
- Orders received through the Platform and their fulfilment or non-fulfilment;
- the Restaurant's breach of these Terms or of the applicable law;
- the Restaurant's infringement of the rights of a third party.
23.2. We will inform the Restaurant of such a claim without undue delay and allow it to take part in the defence. The Restaurant may not settle a claim in a way that imposes obligations on QR Zebra without our written consent.
24. Changes to these Terms
24.1. We may change these Terms from time to time, for example when we add functions, change how Plans are paid or when the law changes. The date of the latest version is shown at the top of this page.
24.2. For changes that materially affect Restaurants we will give notice in the Dashboard or by e-mail to the registered address at least 14 days before they take effect, unless the change is required by law or is needed for security, in which case it may take effect immediately.
24.3. If you continue to use the Platform after a change has taken effect, you accept the changed Terms. If you do not accept them, you must stop using the Platform and may close your Account.
25. Governing law and dispute resolution
25.1. These Terms are governed by the laws of [GOVERNING_JURISDICTION], without regard to its conflict of law rules. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live.
25.2. If a dispute arises, please contact us first at [CONTACT_EMAIL]. We will try to resolve it with you amicably within a reasonable time.
25.3. Disputes that cannot be resolved amicably are subject to the competent courts of [GOVERNING_JURISDICTION], unless the applicable law gives you the right to bring proceedings elsewhere.
25.4. If a provision of these Terms is held to be invalid or unenforceable, the remaining provisions stay in force, and the invalid provision is replaced by a valid one that comes closest to its purpose.
25.5. These Terms, together with the Privacy Policy and the information on the pricing page, are the entire agreement between you and QR Zebra about the Platform. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms without our consent; we may assign ours to a successor of our business with notice to you.
26. Contact information
26.1. Questions about these Terms, the Platform or your Account can be sent to:
[COMPANY_LEGAL_NAME]
[COMPANY_ADDRESS]
E-mail: [CONTACT_EMAIL]
26.2. Questions about a Menu or an Order must be addressed to the Restaurant concerned, using the contact details shown on its Menu.